Frequently asked questions

We offer you three different payment methods.

PayPal

Credit and debit card

SEPA direct debit

For group travel, travel agencies, clubs, etc. of 8 or more persons, you are welcome to send us an enquiry by email to mail@airuniqon.com. In this case, we will issue you an invoice. You can find out how a group booking works on our Group travel page.

That depends on the fare you have selected. Please check before booking whether cancellation or rebooking is offered in your selected fare.

If you are experiencing difficulties using your American Express card for payments via PayPal, it is rarely due to a general system outage. In most cases, specific security settings or account details are the underlying cause.

Common causes for linking issues

Small discrepancies in your account details often prevent a smooth transaction:

• Mismatched Billing Address: The billing address stored in your PayPal account must exactly match the address registered with American Express. Even minor differences in spelling or formatting can lead to a decline.
• Failed Verification: To validate your card, PayPal often performs a small test authorization (approx. 1 EUR/USD). If your Amex security filters block this request, the card cannot be successfully linked or used.
• Card Limit on PayPal: Please check whether you have already reached the maximum number of linked cards allowed in your PayPal account.

If your payment was declined, we recommend contacting the Amex customer service or PayPal directly.

Yes, the costs incurred depend on the fare selected.

Basic:
Cancellation: Not permitted
Changes: €89* + possible fare change fee (up to 4 hours before departure)

Smart:
Cancellation: Not permitted
Changes: up to 22 days before departure: €59* + possible fare change fee, from 21 days before departure: €89* + possible fare change fee (up to 4 hours before departure)

Business:
Cancellation: €69* (up to 4 hours before departure)
Changes: 1 change included up to 4 hours before departure; after that, Smart fees apply

*: Fare differences may apply when rebooking or making other changes. In addition to the processing fee, you will be charged the difference if the new fare is higher than the original fare at the time of the change.

FlexOption: If you chose the FlexOption when booking (available in the Basic and Smart fares, included in the Business fare), you can rebook once without the processing fee. All other rebookings and changes are subject to the fees listed above.

You can make changes up to four hours before the scheduled departure time of your flight by contacting our customer service. Please note our service hours. Changes cannot be made within the first 24 hours after purchase.

Yes, we can correct any mistakes made when entering your name for a processing fee of €29.00. To do so, please either send an email to mail@airuniqon.com or contact our customer service by phone on +49 35751 28 94 86.

You can make changes up to 24 hours before your booked flight departs by contacting our customer service. Please note our service hours.

Changes cannot be made within the first 24 hours after purchase.

You can transfer your ticket to another person for a processing fee of €59.00. To arrange this, please email mail@airuniqon.com or call our customer service on +49 35751 28 94 86.

You can make changes up to four hours before your flight's scheduled departure time by contacting our customer service. Please note our service hours.

Changes cannot be made within the first 24 hours after purchase.

The FlexOption offers maximum flexibility when booking. For a one-time fee of €59.00, you can flexibly adjust your flight if your plans change. In the Business fare, the FlexOption is already included.

Benefits:

• Rebook your flight once to a different date or connection without the processing fee
• Transfer the ticket once to another person without the processing fee
• Respond flexibly to unforeseen changes with Price-Lock-Guarantee

Important: The FlexOption is only available during the booking process on our website and cannot be added later.

Yes, please go to My booking and enter your surname and the six-character booking code. You will have received the booking code by email after a successful booking. If you have not received an email, please also check your spam folder.

Yes. Under My booking, you can use your booking code and surname to add baggage and other extras such as sports equipment, your pet or a seat reservation after booking, subject to availability. Please note:

• In the Basic fare, you can add either one Large Hand Luggage or one checked baggage, not both.
• The FlexOption can only be chosen during booking, not afterwards.

Yes, seats can be reserved subject to availability.

• Smart and Business: Seat reservation is included.
• Basic: Seat reservation is available for a fee, during booking or later under My booking. You will see the price when selecting your seat.

After your first flight has begun, seat reservation fees are non-refundable. You can change your seat subject to availability; for a more expensive seat, you pay the difference. If the aircraft type changes, a seat reservation may not be accommodated.

For safety reasons, the following persons are not permitted to sit in emergency exit rows:

• Infants and children under 14 years of age
• Pregnant passengers
• Persons travelling with animals in the cabin
• Persons with physical and/or mental impairments
• Persons with limited mobility due to height, illness or age

By reserving a seat in an emergency exit row, you confirm that none of these criteria apply to you and that you are willing to assist the crew in an emergency. If this is not the case, we will assign you a different seat; any reservation fees will not be refunded.

If you booked on the AIR UNIQON website, you will not receive a physical ticket. After you have booked your trip, you will receive a booking code from us by email. If you have not received an email, please also check your spam folder.

With this booking code and your surname, you can check in online via Check-in and then receive your digital boarding pass.

Alternatively, you can also check in at one of our check-in counters at the departure airport. For this, you will need your ID card or passport. You will then receive your printed boarding pass.

Only once you have your boarding pass can you pass through the security area at the airports and subsequently board the aircraft. Please keep your boarding pass safe.

To complete a booking successfully, please provide the full name, date of birth and gender of all travellers. In addition, we draw your attention to our General Conditions of Carriage and the Privacy Policy.

Yes, you can take your pet on a flight. You book your pet as an extra, either while booking or later under My booking. However, you must observe the following points.

1. We only accept dogs and cats.
2. The number of dogs and/or cats allowed per flight is limited, so please book your pet as early as possible.
3. During the flight, the animal must be stowed in a carrier. This carrier must comply with IATA standards. Please inform yourself accordingly.
4. The carrier must fit under the seat (55x40x20cm) and must not weigh more than 8 kg including the animal.
5. Only one animal may be transported in each carrier.
6. To ensure a smooth process, we kindly ask you to be able to present your animal's relevant documents at all times.

Please note that we can only manage, change or cancel bookings that were made via our official website. If you booked your ticket via an online travel portal, travel agency or other third-party provider, they are your sole contractual partner for managing your booking.

If so, please contact the customer service team at your booking portal or travel agency regarding any changes, such as rebooking, cancelling or correcting names. We do not have technical access to the payment terms and booking conditions agreed with the third party, so we cannot make manual changes to these records.

Yes, this is generally possible. Please use the My booking section for this purpose. Log in using your surname and your GDS booking reference, which you can obtain from your travel provider. Although additional services can often be added directly with us, any fundamental changes to the flight (e.g. date, route or cancellation) remain the responsibility of your travel provider.

As the original payment was made to a third-party provider, any refund will be processed through them in accordance with their terms and conditions. We cannot pay funds directly to passengers if an intermediary handled the payment flow. Please contact your provider to submit a refund request.

We inform our passengers immediately via email or SMS in the event of schedule changes or short-term flight cancellations. However, we can only do this if we have your direct contact details.

Many third-party providers (such as online travel portals and travel agencies) only provide their own agency contact details at the time of booking. In this case:

• Notifications regarding changes will be sent exclusively by your travel provider.
• We rely on the provider to forward this information to you in a timely manner.
• For short-term enquiries on the day of travel, please contact your travel provider directly or pay attention to announcements and display monitors at the airport.

Our tip: To ensure you don't miss any updates, we recommend booking directly with us. We are happy to assist you with any further questions.

After you have booked your trip, you will receive a booking code from us by email. If you have not received an email, please also check your spam folder. You have the following options for checking in:

• With this booking code and your surname, you can check in online via Check-in and then receive your digital boarding pass. Online check-in is available from 48 hours and up to 2:30 hours before the scheduled departure.
• Alternatively, you can also check in at one of our check-in counters at the departure airport. For this, you will need your ID card or passport. You will then receive your printed boarding pass. Our check-in counters open 90 minutes and close 45 minutes before the scheduled departure.

Our check-in counters open 90 minutes before the scheduled departure and close 45 minutes before departure. Allow enough time for check-in, baggage drop and security control. After the counter has closed, check-in is no longer possible.

You need your boarding pass and a valid ID card or passport to prove your identity on request. Your full first name and surname in the booking must exactly match the spelling in your identity document. You are responsible for ensuring that your travel documents are complete and valid; if they are missing, we may refuse carriage.

Dangerous and prohibited goods may not be carried in baggage for safety reasons. During check-in, you confirm that you are not carrying any such items. As a rough guide:

• Prohibited in checked and hand luggage: for example explosives, gas and oxygen cylinders, gasoline, corrosive, toxic or radioactive substances and battery-powered transportation devices
• Prohibited in hand luggage: for example firearms and ammunition, sharp, pointed or blunt objects and tools
• Only allowed in hand luggage: for example spare batteries, power banks and e-cigarettes
• Only allowed on your person: one small lighter or one box of matches

Weapons of any kind must be registered before your journey; they are only carried as checked baggage. All rules can be found in our General Conditions of Carriage (GCC).

Yes. After online check-in via Check-in, you receive your digital boarding pass, which you can show directly on your phone. You do not need to print it. If you check in at the counter, you will receive a printed boarding pass.

No later than the time given to you at check-in. If you are not at the gate in time for boarding, we may refuse carriage, unless we are responsible for the delay or it is due to force majeure.

Yes, in flight mode. You can use mobile phones, laptops, tablets and e-readers during the flight as long as all transmitting and receiving functions are switched off. Bluetooth accessories such as wireless headphones or keyboards can be used during the flight, but not during take-off and landing. During the safety briefing, we ask you to put all devices aside.

Yes, all AIR UNIQON flights are non-smoking. This applies to the entire aircraft and also to e-cigarettes.

Yes, you may drink your own non-alcoholic beverages on board. Alcoholic beverages you have brought with you are not permitted on board.

For the perfect treat above the clouds, we offer you a selection of freshly prepared sandwiches for pre-order. Please note that these catering options can only be pre-ordered up to 24 hours before the scheduled departure.

You pre-order them during booking or later under My booking. In the Business fare, catering is included if you booked at least 24 hours before departure.

The following creations are available:

Cottage Cheese Sandwich – Fresh, light & vegetarian!

Enjoy the perfect combination of creamy cottage cheese, aromatic basil pesto and egg. Rounded off with fresh endive salad, sprouts and fine radishes on hearty wheat carrée bread – the ideal light treat in between!

(approx. 176 g | 327 kcal)
Contains: wheat (gluten), milk, egg
May contain traces of: sesame, nuts

Focaccia Chicken Mayo – Hearty & full of flavour!

Juicy chicken on fragrant rosemary focaccia, refined with a combination of classic and spicy chilli mayonnaise. Together with crisp endive salad and fresh sprouts, this sandwich is a true deli classic for a big appetite!

(approx. 178 g | 487 kcal)
Contains: wheat (gluten), egg, mustard
May contain traces of: soya, celery, milk, nuts, sesame, lupin

Note: Please refer to the packaging for the detailed ingredient lists and the full product information.

No, pushchairs or buggies must be checked in as hold baggage. We will then transport them free of charge in the cargo hold. It is possible to transport your child in the pushchair or buggy up to the boarding gate. The pushchair or buggy will then be loaded and will be available to you immediately after arrival.

Yes, babies and infants under 2 years of age pay a reduced ticket price.

Each adult can travel with no more than one infant under 2 years of age.

Yes, children can be carried in their own child safety seat on a passenger seat. The child safety seat must be suitable for use on board an aircraft and must be secured with the seat belt of the aircraft seat throughout the flight. If it is not suitable, we may refuse to carry the child safety seat in the cabin.

AIR UNIQON is not liable for any consequences of improper securing or a malfunctioning child safety seat.

Yes, you may bring baby food and/or food for your child on board.

Yes, with the following restrictions:

• Between the 28th and 36th week of pregnancy (up to the 32nd week for multiple pregnancies), you need a medical certificate of fitness to fly, issued no more than 10 days before departure.
• From the 36th week of pregnancy (from the 32nd week for multiple pregnancies), we cannot carry you for safety reasons.

Please always carry your maternity record (Mutterpass), as it serves as proof of the week of pregnancy. If your return flight falls in the period from the 36th (or 32nd) week of pregnancy, we may refuse carriage on the outbound flight.

If a child under 12 years of age is travelling with only one parent or legal guardian, a written confirmation from the other parent or legal guardian that the child may fly with the accompanying parent or guardian must be presented on request. Please therefore always carry this confirmation with you.

Children up to and including 4 years of age may not travel alone. Children aged 5 to 11 years inclusive require our paid companion service, which can be added during the booking process up to 48 hours before departure. For children aged 12 to 16 years inclusive, the companion service can be added optionally if desired.

Children are considered unaccompanied if they are travelling without an adult companion or at least a 16-year-old sibling.

The companion service costs €89 per person per flight segment.

If your child is to travel alone, they must be at least 5 years old. For children aged 5 to 11 years inclusive, the paid companion service must have been added. At the airport, the fully completed and printed Unaccompanied Minor Form (opens in a new tab) is required.

If the paid companion service for unaccompanied children has been added (mandatory for children aged 5 to 11 years inclusive), the Unaccompanied Minor Form (opens in a new tab) must be fully completed and printed before travel for each child.

The accompanying person specified on the form hands over the child at the departure airport to the responsible person at the airport, who accompanies them to the aircraft and hands them over to the cabin crew. At the destination airport, a responsible person collects the child from the aircraft and accompanies them until they can be handed over to the specified receiving person.

Both the dropping-off and picking-up persons must be specified on the form and must be able to identify themselves with a valid official photo ID.

If your baggage is too heavy or too large, you will have to pay a fee at the airport. As a general rule, on all AIR UNIQON flights operated by Avanti Air, Small Hand Luggage must not exceed 3 kg, Large Hand Luggage must not exceed 8 kg and checked baggage must not exceed 20 kg.

Prices vary depending on the fare booked:

BASIC: (1x Small Hand Luggage (max. 40x30x25cm, 3kg) incl., Large Hand Luggage and checked baggage not included)

• 1x Large Hand Luggage (max. 55x40x20cm, 8kg) can be added online for €49.00 or
• 1x checked baggage (max. 20kg) can be added online for €41.00

In case of excess weight

• Checked baggage - €20 per kg. You pay this fee at the airport.

SMART: (1x Small Hand Luggage (max. 40x30x25cm, 3kg) + 1x Large Hand Luggage (max. 55x40x20cm, 8kg) + 1x checked baggage (max. 20kg) incl.)

• 1x checked baggage (max. 20kg) can be added online for €59.00

In case of excess weight

• Checked baggage - €20 per kg. You pay this fee at the airport.

BUSINESS: (1x Small Hand Luggage (max. 40x30x25cm, 3kg) + 1x Large Hand Luggage (max. 55x40x20cm, 8kg) + 2x checked baggage (max. 20kg) incl.)

In case of excess weight

• Checked baggage - €35 per kg. You pay this fee at the airport.

Yes, you can add sports equipment for a fee in every fare, during booking or later under My booking. You will see the price when booking. Please note:

• Sports equipment must be registered no later than 24 hours before the scheduled departure; otherwise we cannot guarantee carriage.
• It must be checked in in suitable transport packaging and separately from your other baggage. Otherwise, all your baggage will be charged as excess baggage, which may cost more than the sports equipment fee.
• Sports baggage may only contain items needed directly for your sport, in particular no clothing.
• Please come to the check-in counter with your sports equipment as soon as it opens (90 minutes before the scheduled departure).

Yes, but only in your hand luggage. Loose lithium batteries, such as power banks or spare batteries for laptops, mobile phones or cameras, must not be in your checked baggage.

• Protect them against damage and short circuits.
• You may bring no more than two batteries of 100 to 160 Wh, and only with prior approval from AIR UNIQON.

You can find other items that may not be carried in our General Conditions of Carriage (GCC).

You may only take liquids, sprays, pastes, lotions and gels in your hand luggage in containers of no more than 100 ml each. The volume printed on the container counts, not the fill level. All containers must fit into one resealable, transparent plastic bag with a capacity of no more than 1 litre; one bag is allowed per person. Special rules apply to medication and baby food.

The following items must not be in your checked baggage:

• Cash, jewellery and precious metals
• Cameras, mobile phones, laptops and other electronic devices
• Passports and other identity documents, business papers and samples
• Urgently needed medication
• Fragile or perishable items
• Valuables and works of art worth more than €300

AIR UNIQON is not liable for the loss of or damage to such items in checked baggage.

Please select the appropriate category for your mobility needs during the booking process under Passenger Details.

Wheelchair – Ramp (WCHR)

You can climb stairs and move independently to your seat, but require a wheelchair for longer distances at the airport.

Wheelchair – Stairs (WCHS)

You can move independently to your seat, but require assistance with climbing stairs (e.g. aircraft stairs).

Wheelchair – Cabin Seat (WCHC)

You require continuous assistance and cannot move independently.

Important notes:

For safety reasons, passengers with reduced mobility are not permitted to sit in emergency exit rows. Please skip the seat selection – we will assign you a suitable seat.

If you would like to bring your own wheelchair with a lithium-ion battery, this is generally possible. However, the battery must be removed before the flight and transported in the cabin. Unfortunately, we cannot transport wheelchairs with wet-cell batteries.

Please have a medical certificate ready confirming your fitness to travel. This may be requested at check-in.

These support services are free of charge.

If you have any questions, please contact us at: mail@airuniqon.com

As early as possible, and no later than 24 hours before the scheduled departure. To do so, select the appropriate category under Passenger Details when booking or contact our customer service. If you register later, we cannot guarantee assistance.