Terms & Conditions

§ 1  Scope and Applicability

(1)  These General Terms and Conditions (GTC) apply to any air transport contracts concluded by AIR UNIQON GmbH (“AIR UNIQON”), Dorfstraße 11, 16835 Rüthnick. They shall apply irrespective of the carrier that actually performs the contractual carriage service on behalf of AIR UNIQON.

(2)  These GTC also apply to contracts concluded by AIR UNIQON for additional services, such as seat reservations, the booking of sports or special baggage, in-flight sales, as well as any other contracts that refer to these GTC.

(3)  In addition to these GTC, the General Conditions of Carriage for Passengers and Baggage (GCC) of AIR UNIQON shall also apply.

§ 2  Air Fare and Payment

(1)  The services and total fare confirmed at the time of booking shall apply. The total fare refers to the fare for the flight plus taxes, fees, and any applicable service charges. Fares include the cost of transportation only and do not include service charges, taxes, fees, or other aviation-specific charges.

(2)  The total fare is due in full at the time of booking. Partial payments are not permitted and will be rejected by AIR UNIQON. Any credit resulting from such rejection will first be applied against any outstanding claims of AIR UNIQON, with any remaining balance subsequently refunded. Any partial payments made toward an existing claim will be applied first to the oldest outstanding claim. A payment that is insufficient to fully settle the claim will be applied first to interest and thereafter to the total fare.

(3)  If payment is made by credit card, the card will be charged immediately upon booking and the travel documents will be sent simultaneously. If the payment method “bank transfer” is selected, the total fare must be transferred immediately; payment must be received in full by AIR UNIQON no later than 5 days after booking.

(4)  If the total fare has not been paid in full within 5 days after booking, AIR UNIQON shall be entitled to terminate the air transport contract and cancel the booking, and to claim compensation in accordance with the cancellation conditions of the selected fare, if and to the extent that:

(a)  AIR UNIQON has unsuccessfully issued a reminder for payment after the due date and prior to cancellation. A reminder is considered equivalent to filing a lawsuit or applying for a payment order;

(b)  a specific calendar date for payment was agreed in the air transport contract and payment has not been received in full by that date. In this case, a reminder by AIR UNIQON is not required;

(c)  the air transport contract stipulates that payment is to be made after a certain event and within a reasonable period following that event, so that the payment date can be calculated from the event according to the calendar, and payment has not been received in full by that date. In this case, a reminder by AIR UNIQON is not required;

(d)  payment has been seriously and definitively refused. This may be expressed explicitly in a declaration to AIR UNIQON or to a third party through whom the booking was made, or implied, e.g., by a chargeback, failure to authorize a credit card charge, or similar. It is irrelevant whether the chargeback/failure to authorize results from an explicit request or from insufficient funds in the account. In this case, a reminder by AIR UNIQON is not required;

(e)  considering the interests of both parties, immediate default is justified. Such a case exists in particular if departure is imminent and therefore setting a deadline prior to departure is no longer feasible. In this case, a reminder is not required, and AIR UNIQON may immediately terminate the contract, refuse carriage, and claim damages.

(5)  The right of termination shall not apply if it can be demonstrated that AIR UNIQON is solely or predominantly responsible for the non-payment or late payment.

(6)  In the event of a cancellation, AIR UNIQON shall have no further obligation to provide carriage.

(7)  In the event of non-payment or late payment (default), AIR UNIQON shall be entitled to charge default interest at the statutory rate. Other rights and claims of AIR UNIQON arising from the default shall remain unaffected.

(8)  In the event of a chargeback or credit card reversal for which the passenger is responsible (e.g., due to incorrect information or insufficient funds), AIR UNIQON shall be entitled to charge a fee of EUR 15 per booking. If the chargeback results in the claim (e.g., payment of the total fare) being settled only at the airport, the fee shall amount to EUR 30 per booking.

(9)  In the event of a chargeback for which the passenger is responsible, AIR UNIQON shall also be entitled to collect the resulting outstanding claim, including the above-mentioned fee, again via SEPA direct debit. In this regard, the SEPA direct debit mandate granted by the passenger also applies to claims arising from chargebacks due to insufficient funds and any associated compensation claims. AIR UNIQON is entitled to engage a third party to collect SEPA direct debits.

(10)  The passenger is free to demonstrate that AIR UNIQON has incurred a lesser or no damage in the individual case. If successful, only the lesser damage shall be compensated.

§ 3  Seats and Additional Services

(1)  For passengers in Business Class and Premium Economy Class (Smart), seat reservations are included and, if available, offered at no additional charge. In the event of a change of aircraft type, a seat reservation may not be accommodated.

(2)  Seats may be reserved subject to availability. After the commencement of the first flight segment, any fees for seat reservations are non-refundable. Rebooking of seat reservations is possible subject to availability. In the case of rebooking to a more expensive seat, the fare difference shall be payable at the time of rebooking.

(3)  The following passengers are not permitted to sit in emergency exit rows: (a) infants and children under 14 years of age, (b) pregnant passengers, (c) persons who do not speak German and/or English, (d) persons traveling with animals in the cabin, (e) persons with physical and/or mental impairments, and (f) persons with limited mobility due to height, illness, or age.

(4)  By reserving a seat in an emergency exit row, the passenger confirms that none of the above criteria apply to them. In addition, they must be willing and able to assist the cabin crew in the event of an emergency. This requires that the passenger can follow the crew’s instructions in German or English. If this is not the case, AIR UNIQON shall be entitled to assign the passenger a different seat without any entitlement to a refund of any reservation fees. If it is not possible to assign an alternative seat despite all reasonable efforts, AIR UNIQON shall have the right to refuse carriage altogether.

(5)  A wide range of additional services may be booked with AIR UNIQON, subject to availability, such as the carriage of sports or special baggage, or meals. In the case of rebooking to a more expensive additional service, the fare difference shall be payable immediately at the time of rebooking. Rebooking or cancellation of an additional service is no longer possible within 24 hours prior to the commencement of the first flight segment.

§ 4  Ticket and Baggage

(1)  AIR UNIQON shall provide the agreed carriage only to the passenger named in the booking confirmation, ticket, or other proof of carriage, and the passenger must prove their identity with a valid identification document. Tickets and other proof of carriage are non-transferable.

(2)  When making a booking, it must be ensured that the name of the passenger, as well as any accompanying passengers, matches the spelling on the identification document presented.

(3)  If the booked fare requires a specific sequence of flight segments, AIR UNIQON reserves the right, in the event of non-utilization of a segment included in the fare, to charge the fare applicable at the time of booking for that segment if it is higher than the fare actually agreed upon. In such cases, carriage shall only be provided after payment of the difference. A claim for additional payment shall be excluded if the non-utilization occurred involuntarily and without fault, e.g., due to force majeure or illness. Any rights to partial termination under the applicable fare remain unaffected.

(4)  Depending on the selected fare, passengers may carry a certain amount of baggage free of charge. The free baggage allowance is indicated in the ticket or in the fare description forming the basis of the air transport contract. The carriage of baggage exceeding the free allowance, as well as the carriage of sports or special baggage, is subject to additional charges.

(5)  If the maximum hand baggage weight or the total baggage weight for a flight is exceeded, AIR UNIQON shall be entitled to charge for excess baggage. Fees for the carriage of excess baggage can be found on the AIR UNIQON website.

§ 5  Operating Air Carrier, Agents, Notifications

(1)  The contractual carriage services of AIR UNIQON are performed by a third party, namely the operating air carrier. The passenger will be informed of its identity in accordance with Regulation (EC) No. 2111/2005. Furthermore, AIR UNIQON is entitled to transfer the carriage, in whole or in part, to third parties or agents, in which case AIR UNIQON shall remain responsible for the carriage booked. In the event of a change to another operating air carrier, AIR UNIQON shall, irrespective of the reason for the change, take all reasonable steps without delay to ensure that the passenger is informed of the change as soon as possible. In any case, the passenger will be informed at check-in, and at the latest at boarding, in accordance with Regulation (EC) No. 2111/2005.

(2)  AIR UNIQON is entitled to amend scheduled departure and arrival times if the change is due to operational reasons that could not have been avoided even if all reasonable measures had been taken. Such operational reasons may arise in particular from necessary adjustments related to the governmental allocation of take-off and landing rights (slot allocation), operational disruptions at airports, and measures imposed by national or international aviation security or air traffic authorities.

(3)  AIR UNIQON shall inform all passengers of any changes to the flight time without delay upon becoming aware of the necessity and determination of the amended flight time.

(4)  If AIR UNIQON must modify or cancel a flight, is unable to operate a flight as scheduled, or if the performance of the flight is deficient, or if losses or damages arise due to circumstances or events beyond the control of AIR UNIQON, or which AIR UNIQON could not foresee or avoid despite exercising all reasonable care, AIR UNIQON shall not assume any compensation, damages, expenses, costs, losses, or other amounts of any kind, nor any other obligations, unless expressly stated otherwise in these GTC. Circumstances within the meaning above include, without limitation, war, serious security issues such as terrorist activities, airport or airspace closures (as well as other decisions by air traffic control that may lead to long delays, including overnight delays, or the cancellation of one or more flights), civil unrest or events arising from political instability, industrial action or strikes, fires, natural or nuclear disasters, severe weather conditions, and similar circumstances, whether they have actually occurred or merely threaten to occur.

(5)  In the event of denied boarding due to overbooking, flight cancellation, or a delay of at least two hours, passengers are entitled to rights against the operating air carrier pursuant to Regulation (EC) No. 261/2004.

§ 6  No-Show and Cancellations

(1)  The refundability of total fares and the applicable cancellation or rebooking fees in the event of a no-show, cancellation, or rebooking, as well as in cases of name changes or designation of substitute passengers, is generally determined by the fare booked.

(2)  In the event of a no-show for a booked flight, a refund of the fare, including any service charge collected at the time of booking, is excluded. Unused taxes and fees are always refundable.

(3)  Cancellations constitute the customer’s termination of the air transport contract prior to the scheduled departure. For cancellations made within 40 minutes prior to the commencement of the first flight segment, a refund of the fare, including any service charge collected at the time of booking, is excluded. Unused taxes and fees are always refundable. For cancellations made up to 40 minutes before the commencement of the first flight segment, the following provisions apply depending on the fare booked. After the outbound flight has commenced, in the event of cancellation of the return flight, a refund of the fare, including any service charge collected at the time of booking, is excluded. Unused taxes and fees are always refundable. The passenger has the right to demonstrate that AIR UNIQON has incurred no damage or a lesser amount of damage.

(4)  For passengers in Economy Class (Basic) and Premium Economy Class (Smart), in the event of cancellation only unused taxes and fees, with the exception of any service charge collected at the time of booking, will be refunded.

(5)  For passengers in Business Class, a cancellation fee of EUR 69.00 applies for cancellations made up to four (4) hours prior to the commencement of the first flight segment. In all other respects, all payments toward the total fare are refundable. Unused taxes and fees, with the exception of any service charge collected at the time of booking, are always refundable.

§ 7  Rebooking, Name Changes, and Substitute Passenger

(1)  Customer-initiated rebookings are changes relating to the date, the departure airport, or the destination airport of a flight segment previously booked by the customer. Customer-initiated rebookings are possible prior to the commencement of the flight segment to be changed, provided that rebooking is permitted under the booked fare in accordance with the following provisions, and provided that sufficient seats are available on the desired new flight in the same or a higher booking and/or fare class, and that the new flight takes place within the same season as the original flight (summer season 01 May - 31 October / winter season 01 November - 30 April). Rebooking of an originally booked return flight after commencement of the first flight segment is only possible subject to regulatory approval.

(2)  If the fare for the revised booking is equal to or lower than the fare for the original booking, the fare of the original booking shall also apply to the revised booking. Taxes and fees will be recalculated based on the revised booking. Any resulting difference is due immediately and must be settled. Unused taxes and fees are always refundable. If the fare for the revised booking is higher than the fare for the original booking, the difference between the total fare of the original booking and the total fare of the revised booking must be paid. This amount is due immediately upon rebooking. Depending on the fare selected, a rebooking fee must be paid in addition to the fare difference in accordance with the following provisions.

(3)  For passengers in Economy Class (Basic), rebooking is permitted up to four (4) hours prior to the commencement of the first flight subject to a fee of EUR 89.00. For passengers in Premium Economy Class (Smart), rebooking is permitted up to twenty-one (21) days prior to the commencement of the flight segment to be changed, subject to a fee of EUR 59.00, and thereafter up to four (4) hours prior to the commencement of the first flight - subject to a fee of EUR 89.00, in each case plus any applicable fare difference.

(4)  For passengers in Business Class, the first rebooking made up to four (4) hours prior to the commencement of the first flight segment is free of charge; thereafter and for any following rebooking, a fee of EUR 69.00 shall apply, in each case plus any applicable fare difference.

(5)  Changing the name of a booked passenger or designating a substitute passenger for a previously booked flight segment is possible up to 24 hours before commencement of the first flight segment subject to a fee of EUR 29.00. In the event of a name change or designation of a substitute passenger, the fare difference to any potentially higher current total fare must be paid. In order to instigate a change, it is necessary to contact the customer service department either by email or telephone during business hours. It is important to note that alterations are not permitted within the initial 24-hour period following the acquisition of the product. In the event that a "FlexOption" is purchased for €59.00 per booking during the booking process, the processing fee referenced in the first sentence is not applicable. In such cases, name changes or the designation of a substitute passenger are permitted up to 24 hours prior to the departure of the initial flight segment.

(6)  A surcharge of €59.00 is levied for the nomination of a substitute passenger for a previously reserved flight segment, provided that the request is made no later than 24 hours prior to the departure of the initial flight. In the event that a substitute passenger is designated, any discrepancy in price compared to a potentially higher current total fare must be settled by the passenger. In order to effect the aforementioned change, it is necessary to contact the customer service department either by email or telephone during the designated service hours. It is important to note that alterations are not permitted within the initial 24-hour period following the acquisition of the item. In the event that a "FlexOption" is purchased for EUR 59.00 per booking during the booking process, the processing fee specified in sentence 1 is not applicable. In such cases, name changes or the designation of a substitute passenger are permitted up to 24 hours prior to the commencement of the initial flight segment.

(7)  In the event that a "FlexOption" is purchased for EUR 59.00 per booking during the booking process, the processing fee specified in paragraphs 3, 4, 5, and 6 shall not apply. In such cases, a one-time rebooking, change, or name change is permitted with Price-Lock-Guarantee.

§ 8  Insurance

(1)  Insurance coverage is not included in the total fare. If insurance is booked in connection with a flight reservation, the insurance provider shall be the party identified during the booking process. Any claim must be submitted directly to the insurer. AIR UNIQON is not involved in the handling and/or settlement of any such claims.

§ 9  Data Protection

(1)  In the context of concluding the air transport contract, personal data is provided to AIR UNIQON, in particular for the purpose of making flight reservations, purchasing additional services where applicable, carrying out immigration formalities, and transmitting such data to the competent authorities in connection with the operation of a flight. AIR UNIQON is authorized to forward this data, for the fulfilment of the aforementioned purposes, to its own offices, authorized agents, domestic and foreign authorities, operating air carriers, and other providers of the aforementioned services. For customer service purposes, AIR UNIQON may make use of external service providers. Their employees are subject to the same data protection obligations as AIR UNIQON.

§ 10  Final Provisions

(1)  The operating carrier acts as an agent of AIR UNIQON for the fulfilment of the obligations arising from these GTC, as well as in connection with the contractual carriage service. In this respect, AIR UNIQON shall be liable for the performance of the services undertaken by the operating carrier as if they had been provided by AIR UNIQON itself.

(2)  These GTC are governed by the laws of the Federal Republic of Germany. No agent, employee, or any other third party is authorized to alter, supplement, or waive the application of these GTC.

(3)  The exclusive place of jurisdiction for any legal action brought by air passengers who qualify as merchants within the meaning of the German Commercial Code (HGB), as well as for persons who do not have a general place of jurisdiction within the Federal Republic of Germany, and for persons who, after conclusion of the contract, relocate their residence or habitual abode to a foreign country or whose residence or habitual abode is unknown at the time the action is filed, shall be Rüthnick. This agreement on jurisdiction shall not apply to claims arising under the Montreal Convention (1999).

(4)  These GTC are published in several languages. In case of doubt, the German version shall prevail.

(5)  Should one or more provisions be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

As of 31 March 2026